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Thurrock Centre for Independent Living

Charity no. 1081271. Company no. 03855994

Comments

Here are a selection of comments form our clients..

Mrs E******

I was very satisfied with the service; I found it very helpful and would recommend this to my friends and family. TCIL explained the importance of an LPA and was eye opening as I hadn't thought about doing an LPA before. I found the process fine and didn't experience any issues with the application. The team were very good and extremely helpful.

Mr. S. S****

The level of service that I was given by the staff at Thurrock Centre for Independent Living was excellent, first class. I would 100% recommend their services to others.
If I hadn't had an appointment booked with them, I would not have proceeded with an LPA. I had no previous knowledge or done any research myself as to the costs involved of taking out an LPA. The process was quite difficult for me as I am severely sight impaired but with the help from the charity and family members the process was made a lot easier. I never had any issues with the overall experience.

Mr. R. S****

The service that I received from all the staff at the TCIL was tremendous.
I would not hesitate to recommend this organisation to anyone that requires help with any of the services that they can supply. Before speaking to the staff at TCIL, an LPA would probably never have crossed my mind.
I think when I was speaking to a solicitor many years ago, maybe 7/8 years, after a family bereavement, they may have advised about taking out an LPA but I cannot be 100% sure and there may have been a discussion regarding price. The process was easy to follow.
The only issue I had was with the size of the signature box, having to keep inside the dimensions.

Mrs. P******

I am very satisfied with the service and would recommend without hesitation. I couldn't afford to use a solicitor for an LPA, so this service has been a godsend. The process was easy with help and guidance from the team at TCIL. I had no issues with the application and Kelly and Kay were very friendly and professional.

Mrs. D*****

Its an excellent service and would absolutely recommend this and spread the word where I live. I had no idea about an LPA previously and found it easy to understand. Thankfully Kelly checked the document before I posted it. I am really grateful for the service.

Mr. Mrs. L********

We are very satisfied with the service and certainly would recommend to others. We previously used a solicitor who misguided us and the application was never sent off. It was only by enquiring at TCIL that the process was explained and we had to redo the application, which was very frustrating for us, even though it worked out to be much cheaper. We paid the solicitor a considerable amount and it turned out to have been a complete waste of money. TCIL made the process easy and Kelly gave us a signature guide and we made sure we followed it. It's a very good service.

Mr. Mrs. G****Mrs E******

I was very satisfied with the service; I found it very helpful and would recommend this to my friends and family. TCIL explained the importance of an LPA and was eye opening as I hadn't thought about doing an LPA before. I found the process fine and didn't experience any issues with the application. The team were very good and extremely helpful.

Mr. S. S****

The level of service that I was given by the staff at Thurrock Centre for Independent Living was excellent, first class. I would 100% recommend their services to others.
If I hadn't had an appointment booked with them, I would not have proceeded with an LPA. I had no previous knowledge or done any research myself as to the costs involved of taking out an LPA.
The process was quite difficult for me as I am severely sight impaired but with the help from the charity and family members the process was made a lot easier. I never had any issues with the overall experience.

Mr. R. S****

The service that I received from all the staff at the TCIL was tremendous.
I would not hesitate to recommend this organisation to anyone that requires help with any of the services that they can supply. Before speaking to the staff at TCIL, an LPA would probably never have crossed my mind.
I think when I was speaking to a solicitor many years ago, maybe 7/8 years, after a family bereavement, they may have advised about taking out an LPA but I cannot be 100% sure and there may have been a discussion regarding price. The process was easy to follow.
The only issue I had was with the size of the signature box, having to keep inside the dimensions.

Mrs. P******

I am very satisfied with the service and would recommend without hesitation. I couldn't afford to use a solicitor for an LPA, so this service has been a godsend. The process was easy with help and guidance from the team at TCIL. I had no issues with the application and Kelly and Kay were very friendly and professional.

Mrs. D*****

Its an excellent service and would absolutely recommend this and spread the word where I live. I had no idea about an LPA previously and found it easy to understand. Thankfully Kelly checked the document before I posted it. I am really grateful for the service.

Mr. Mrs. L********

We are very satisfied with the service and certainly would recommend to others. We previously used a solicitor who misguided us and the application was never sent off. It was only by enquiring at TCIL that the process was explained and we had to redo the application, which was very frustrating for us, even though it worked out to be much cheaper. We paid the solicitor a considerable amount and it turned out to have been a complete waste of money. TCIL made the process easy and Kelly gave us a signature guide and we made sure we followed it. It's a very good service.

Mr. Mrs. G****

We are satisfied with the service and would recommend it to others. We didn't proceed with the application ourselves as we found it too confusing and heard it was very expensive with a solicitor. The process wasn't easy for us, not because of the office girls, but because we had to get pages reprinted a few times and the girls were helpful. I doubt a solicitor would have been so obliging. We had issues with getting the signatures from everyone, because they kept messing it up, but the girls checked this and helped us through it. We are grateful for everything the girls do for us.

Mrs. B****

I am satisfied with the service and would recommend it. I wasn't aware of the cost using a solicitor. I found the process easy and didn't have any issues. Kelly came to my home, which made it easy for me. She did my will too.

Mr. P*****

I am very satisfied and would recommend the service. I didn't research the cost if I went to a legal firm and wouldn't of proceeded with an LPA if it wasn't for TCIL. The process was easy and Kelly checked the document to make sure everything was as it should be before I posted it.

Mrs. I****

TCIL offers an excellent service and would recommend. I couldn't afford to use a solicitor which is why we waited for TCIL to offer us an appointment. The process wasn't easy, only because the people signing it messed it up and the pages were reprinted by TCIL quite a few times.

Mr. Mrs. F*****

We are very satisfied and would recommend to others. Kelly was recommended to us, so we weren't aware of the fee's using a legal service. Kelly explained the process and gave us a signature sheet to follow. We did have to get signature pages reprinted. We are grateful that Kelly check everything before we posted it.

Mr. J*****

I am very satisfied with the service and would recommend. I didn't enquire about an LPA with a Legal Firm as we were told about Kelly. The process wasn't easy as we needed pages reprinted quite a few times.

Mr. Mrs. F*******

We are very satisfied and would recommend the service. I had no idea how to apply myself and the process was easy. Kelly explained everything to us and we followed the signing guide. Kelly and Kay showed tremendous understanding towards us. My husband is recovering from a Stroke and they were very tolerant, understanding and patient, for which we are exceedingly grateful.
We are satisfied with the service and would recommend it to others. We didn't proceed with the application ourselves as we found it too confusing and heard it was very expensive with a solicitor. The process wasn't easy for us, not because of the office girls, but because we had to get pages reprinted a few times and the girls were helpful. I doubt a solicitor would have been so obliging. We had issues with getting the signatures from everyone, because they kept messing it up, but the girls checked this and helped us through it. We are grateful for everything the girls do for us.

Mrs. B****

I am satisfied with the service and would recommend it. I wasn't aware of the cost using a solicitor. I found the process easy and didn't have any issues. Kelly came to my home, which made it easy for me. She did my will too.

Mr. P*****

I am very satisfied and would recommend the service. I didn't research the cost if I went to a legal firm and wouldn't of proceeded with an LPA if it wasn't for TCIL. The process was easy and Kelly checked the document to make sure everything was as it should be before I posted it.

Mrs. I****

TCIL offers an excellent service and would recommend. I couldn't afford to use a solicitor which is why we waited for TCIL to offer us an appointment. The process wasn't easy, only because the people signing it messed it up and the pages were reprinted by TCIL quite a few times.

Mr. Mrs. F*****

We are very satisfied and would recommend to others. Kelly was recommended to us, so we weren't aware of the fee's using a legal service. Kelly explained the process and gave us a signature sheet to follow. We did have to get signature pages reprinted. We are grateful that Kelly check everything before we posted it.

Mr. J*****

I am very satisfied with the service and would recommend. I didn't enquire about an LPA with a Legal Firm as we were told about Kelly. The process wasn't easy as we needed pages reprinted quite a few times.

Mr. Mrs. F*******

We are very satisfied and would recommend the service. I had no idea how to apply myself and the process was easy. Kelly explained everything to us and we followed the signing guide. Kelly and Kay showed tremendous understanding towards us. My husband is recovering from a Stroke and they were very tolerant, understanding and patient, for which we are exceedingly grateful.